PKR97 Privacy Policy – How We Handle Your Data

1 Overview

PKR97 takes the privacy of its players seriously. When you use the PKR97 platform — whether through the website at pkr97.win or through the official Android app — you trust us with certain personal information. This Privacy Policy sets out how that information is handled, stored and protected.

This policy applies to all registered users of PKR97 and to anyone who visits the platform, regardless of whether they create an account. It covers information collected through the website, the app, customer support interactions, and payment processing.

By creating an account on PKR97 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern the broader agreement between you and PKR97.

2 What We Collect

PKR97 collects personal information in a few different ways — directly from you when you register and use the platform, automatically through technical systems when you visit the site or app, and from payment providers when you make a deposit or withdrawal.

Information you provide directly:

• Full name and date of birth
• Mobile phone number (used for account registration and verification)
• Email address (if provided during registration or support contact)
• Payment details — the payment method you use and transaction references (we do not store full card numbers or mobile wallet PINs)
• Identity documents submitted for verification purposes
• Any information you provide when contacting customer support

Information collected automatically:

• Device type, operating system and browser version
• IP address and approximate geographic location
• Pages visited, time spent on the platform, and click behaviour
• Session data — login times, session duration, game history and betting activity
• Technical error logs and crash reports from the app

PKR97 does not collect information beyond what is needed to operate your account and provide platform services. We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data.

3 How We Use Your Data

Every piece of data PKR97 collects has a specific purpose. We do not collect data speculatively or to build advertising profiles. The table below summarises the main uses:

PKR97 does not use your data to run third-party advertising campaigns. We do not build advertising profiles based on your gaming behaviour and we do not share data with ad networks.

4 Data Sharing

PKR97 does not sell, rent or trade your personal data to any third party. Data is shared only in limited and necessary circumstances, as described below.

• Payment processors: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, your transaction details are shared with the relevant payment provider. These providers have their own privacy obligations and handle your data according to their policies.
• Identity verification services: If PKR97 uses a third-party service to verify your identity documents, your submitted information is shared with that service for the purpose of verification only.
• Technical service providers: PKR97 uses third-party hosting, analytics and security services. These providers process data only on PKR97's instructions and are not permitted to use your data for their own purposes.
• Compliance and legal obligations: If PKR97 is required to disclose information by a valid legal process or to investigate suspected fraud, we may share relevant data as required. We will not do so beyond what is legally necessary.

PKR97 does not share personal data with other gaming platforms, advertisers, data brokers or any unaffiliated commercial third party.

5 Payment Data

PKR97 processes all transactions in Pakistani Rupees (PKR) through trusted payment providers including JazzCash, Easypaisa, Raast and bank transfer channels. When you make a deposit or withdrawal, PKR97 records the transaction reference, the payment method type and the amount. We do not store full mobile wallet credentials, banking PINs or complete card numbers on our servers.

Payment data is used solely to process and reconcile transactions, investigate disputed payments and meet any applicable compliance requirements. Transaction records are retained for the minimum period necessary.

6 Cookies and Tracking

PKR97 uses cookies and similar tracking technologies to operate the platform, maintain your session when you are logged in, and improve your experience. Cookies are small text files stored on your device when you visit the PKR97 website or use the app.

Types of cookies PKR97 uses:

• Essential cookies: Required for the platform to function. These keep you logged in during a session and maintain your account state. The platform cannot work without these.
• Security cookies: Used to detect and prevent fraudulent activity, unusual login patterns and session hijacking attempts.
• Analytics cookies: Help PKR97 understand how the platform is used — which pages are visited most, where users encounter difficulties, and how to improve the overall experience. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your platform settings, such as language preferences and display options, so you do not have to reset them each visit.

PKR97 does not use advertising or retargeting cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features.

7 Data Security

PKR97 takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration.

• All data transmitted between your device and PKR97 is encrypted using TLS (Transport Layer Security).
• Passwords and sensitive credentials are stored in hashed form — they are never stored as plain text.
• Access to personal data within PKR97's systems is restricted to authorised personnel only, on a need-to-know basis.
• PKR97 conducts regular internal reviews of its data handling and security practices.
• The PKR97 app is distributed only through official channels. Downloading the app from unofficial sources carries security risks that PKR97 cannot be responsible for.

While PKR97 takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely secure. If you suspect your account has been accessed without your authorisation, contact PKR97 support immediately and change your password.

8 Your Rights

As a PKR97 user, you have rights over the personal data we hold about you. PKR97 respects these rights and will respond to valid requests promptly.

• Access: You can request a copy of the personal data PKR97 holds about you. We will provide this in a readable format within a reasonable timeframe.
• Correction: If any of the data we hold about you is inaccurate or incomplete, you can request that it be corrected. For account details, many fields can be updated directly through your account settings.
• Deletion: You can request that PKR97 delete your personal data. We will action deletion requests subject to any overriding legal or compliance obligations — for example, transaction records that must be retained for financial compliance purposes.
• Restriction: You can request that PKR97 restrict processing of your data in certain circumstances — for example, while a dispute is being investigated.
• Withdrawal of consent: Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect processing that took place before withdrawal.

To exercise any of these rights, contact PKR97 customer support. We may need to verify your identity before processing a request. We aim to respond to all data rights requests within 30 days.

9 Data Retention

PKR97 retains your personal data for as long as your account is active and for a period after closure as required for compliance, dispute resolution and fraud prevention purposes. The specific retention period depends on the type of data:

• Account registration data is retained for the duration of the account and for a defined period after closure.
• Transaction and payment records are retained for the minimum period required by financial compliance obligations.
• Customer support correspondence is retained for a reasonable period to assist with follow-up queries and dispute resolution.
• Technical logs and session data are typically retained for a shorter rolling period used for security monitoring and platform diagnostics.

Once the applicable retention period has passed, data is securely deleted or anonymised. Anonymised and aggregated data — which cannot be linked back to any individual — may be retained indefinitely for platform analytics purposes.

10 Minors

PKR97 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If PKR97 discovers that an account belongs to a person under 18, the account will be closed immediately, any deposited funds will be returned and all associated personal data will be deleted.

If you believe that a minor has registered on PKR97 using false information, please contact our support team immediately so we can take appropriate action.

11 Policy Changes

PKR97 may update this Privacy Policy from time to time to reflect changes in the platform, applicable requirements or our data handling practices. When we make significant changes, we will update the "Last updated" date at the top of this page and may notify registered users through the platform.

We encourage you to review this policy periodically. Continued use of PKR97 after any update constitutes your acceptance of the revised policy. If you disagree with any update, you should stop using the platform and request account closure.

12 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how PKR97 handles your personal information, please contact our support team. We are committed to resolving privacy-related queries fairly and promptly.

PKR97 aims to respond to all privacy-related enquiries within 5 working days. For data access or deletion requests, we will provide a full response within 30 days.